Job Description

Job Description

Job Description

Salary:

We are seeking a highly motivated and detail-oriented individual to join our Skyswitch Onboarding team as a Billing Services Specialist. This role is instrumental in delivering a consistent, high-quality onboarding experience to our Partners as they adopt and implement our Billing Services Platform.

As a Billing Services Specialist, you will play a critical role in training and supporting our Partners as they implement our billing platforms for their business operations. You will guide them through platform setup, educate them on standard accounting practices, and help them integrate with tools like QuickBooks to optimize their financial workflows.

This role is ideal for someone who enjoys building relationships, creating structure in evolving systems, and making the complex feel simple. Youll be managing the onboarding journey for multiple partners at a time, ensuring each Partner completes a planned training path that spans at least one full billing cycle. Youll track progress, surface roadblocks, and refine our onboarding playbook using tools like Asanaall while working cross-functionally with other internal teams.

This is a high-impact role where your ownership, empathy, and communication will directly influence Partner success, satisfaction, and long-term retention.

Work Locations:

This is a hybrid position and must be based out of one of the following office locations: Herndon, Virginia, Alpharetta, Georgia, or Blue Bell, Pennsylvania. This position must live and be authorized to work in the United States; it is not eligible for relocation or sponsorship.

Hours: typically 8am to 5pm Eastern with some flexibility for Partners that may be in different regions.

Travel: Less than 10% annually within the US

What You Will Do:

• Deliver comprehensive training to partners on our Billing Services Platforms and quote tool.
• Guide partners through QuickBooks integration and general accounting best practices.
• Assist with partner billing account setup and orientation sessions.
• Respond to and resolve partner support tickets in a timely and professional manner.
• Create and maintain up-to-date documentation and training materials.
• Collaborate with internal teams to ensure consistent and high-quality partner experiences.

What You Will Need:

• At least 1 year of experience in the Telecommunications/UCaaS Industry.
• Must have at least 1 year experience with QuickBooks Online and or Desktop Software.
• Must have at least 1 year experience with billing and general accounting practices.
• Must have an excellent working understanding Microsoft Office 365 Software.
• Excellent verbal and written communication skills; confidence presenting and leading training sessions.
• Prior experience in training, onboarding, or customer support is required.

Who We Are:

BCM One is a leading telecom provider of NextGen Communications and Managed Services that has been in business for 30 years with more than 18,000 business customers and 5,000 channel partners who rely on our products, services, and teams to support their critical underlying network infrastructure. BCM One is the parent company to our family of brands that includes SIP.US, SIPTRUNK, Flowroute, SkySwitch, and Pure IP.

Joining the BCM One team is a chance to be part of a financially strong company with an exciting growth story; over the past 4 years weve brought together leading companies in our space who have built products, services, and programs to innovate and disrupt our industry. Now, operating under one roof, we are taking BCM One to the next level and looking for talented individuals to help make that happen.

When you choose to work at BCM One, you get to work with a talented team and build experience with the leading technologies, suppliers, and partners in our industry. We dont offer cookie-cutter solutions, so the opportunities are endless, and the work is always varied and interesting. We take our mission to provide a world-class experience with every human interaction seriously, which means everything you do makes a difference. And were committed to building and nurturing a diverse and inclusive workforce and environment that empowers you to do your best work, spread your wings and reach your full potential. At BCM One, we encourage our team to learn something new every day, so you dont just become part of our growth story, we become part of yours.

Why BCM One:

We are committed to creating an environment that fosters teamwork, accountability, innovation, and teamwork. Many BCM One employees have been with the company for 10+ years, which we think says a lot about our culture.

We Are a Team

• We pride ourselves on our team-based approach to providing quality solutions for our clients. BCM One encourages a culture of collaboration, exposing employees to different areas of the business and fostering career growth.
• We support employee involvement and provide opportunities to be responsible stewards via our BCM One Gives Back Program and our Emergency Fund to help our team members who are going through difficult times.

Hard Work is Recognized

• We offer an Employee of the Quarter program with a monetary award and Employee of the Year that includes a 7-day vacation package to the Caribbean. In addition, we host various regional team-building gatherings throughout the year.
• We believe in developing our team members and offer many opportunities for training, professional development and career growth.

Your Voice is Heard

• We empower our team members to speak up and look for opportunities in challenges.
• We have an Employee Council and a Diversity Equity and Inclusion Committee made up of volunteers from across the company who share a passion for making BCM One a great place to work and find ways to positively impact our communities.

How we take care of you:

• Competitive industry salaries
  
• Comprehensive medical, dental, and vision insurance
• Company-provided life and disability insurance
• Matching 401 (k) plan
• Employee Emergency Assistance Fund
• Paid holidays and vacation time
  

BCM One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by applicable law.

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