Patient Service Representative *Onsite Job at IronRod Health, Santa Clara, CA

TVRlS3BsU3hOc3k4WnZHalg0WDI2bnduamc9PQ==
  • IronRod Health
  • Santa Clara, CA

Job Description

About IronRod Health

IronRod Health is an innovative healthcare services company that delivers premium cardiac device services via remote monitoring, in-clinic follow-ups, and hospital services. Our mission is to deliver premium care with efficient, timely service that improves patient outcomes while reducing costs and risk for physicians, hospitals, and cardiac device companies. We are a young, rapidly growing company, offering exciting career opportunities, with competitive pay and benefits. We are building a championship team and are looking for people willing to put in the hard work it takes to deliver success. To learn more about the company visit

*This role is onsite.

*Call Center Environment

The Patient Specialist position is responsible for educating patients regarding home monitors and providing on-going support.

The Patient Specialist Responsibilities would include but not limited to:

  • Meet outbound of call volume quota
  • Manage client accounts
  • Comply with HIPAA regulations
  • Accurately log daily activity
  • Provide detailed precise notations of patient conversations
  • Responsible for educating PTs regarding remote monitoring
  • Enrollment of PT information and equipment ordering
  • Technical support knowledge of remote monitors
  • Assist with remote monitor set up and maintaining connection
  • Ability to multitask and provide highest quality of service
  • Discuss general insurance coverage with patients
  • Insurance verification and check benefits

Education, Work Experience and Requirements:

  • Bilingual (Preferred)
  • Professional Communication
  • Proficient in Microsoft Office Tools
  • Minimum of 2 years of customer service and/or sales experience
  • High School Diploma or equivalent

What we offer:

  • Competitive pay, ongoing training opportunities and significant career advancement potential.

PIb06e3eac49e6-30492-37817488

Job Tags

Work experience placement, Remote job,

Similar Jobs

MCR Hotels

Houseperson Job at MCR Hotels

 ...Home2 Suites by Hilton Tallahassee is responsible for supporting the housekeeping team as needed, as well as cleaning and maintaining other areas of the hotel including public spaces and back of the house areas. ESSENTIAL FUNCTIONS : # Follow assigned tasks... 

Linden Creek

Home Stylist Job at Linden Creek

 ...our clients sell their homes quickly and at top value. Position Overview: We are seeking a creative and detail-oriented home stylist to join our growing team. As a home stylist, you will work closely with senior stylists to create visually appealing, well-designed... 

Growing Smiles Children's Dentistry

Pediatric Dentist Job at Growing Smiles Children's Dentistry

_Come Grow with Us!__Established multi-location, state-of-the-art private pediatric dental practice in the suburbs of Cleveland, OH, is looking for a Pediatric Dentist. _ We are seeking a compassionate and skilled *Pedodontist* to join our dental practice. The ideal... 

Naman Howell Smith & Lee, PLLC

Receptionist - Austin Job at Naman Howell Smith & Lee, PLLC

 ...sharing/401(k) after one year of service. Work Environment & Physical Requirements Receptionists...  ...business hours Monday - Friday. Working from home before or after business hours and/or on weekends may be required occasionally to successfully complete... 

Copilot Careers

Substitute Teacher - No Experience Needed With a Bachelor's Degree! Job at Copilot Careers

 ...teachers carry out the daily educational program when a teacher is absent. As a substitute teacher, you will have an opportunity to amplify and develop your teaching expertise, provide a great learning experience for students and become an integral part of the school's...