Medical Billing Support Representative Job at Open Practice, Hudson, OH

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  • Open Practice
  • Hudson, OH

Job Description

Job Description

Job Description

Are you passionate about helping others, solving problems, and making a real impact in the healthcare industry? Do you thrive in a fast-paced, client-focused environment where every day brings new challenges and opportunities to learn? If so, we'd love for you to join our team as a Medical Billing Practice Management Support Representative .

Why You'll Love This Role

As a Medical Billing PM Support Representative , you'll be the go-to expert for our clients, ensuring they have the best experience using our practice management software. You'll help troubleshoot issues, provide guidance, and work alongside a collaborative team that values problem-solving, innovation, and customer success.

What You'll Be Doing

Client Support & Problem-Solving

  • Be the first point of contact for clients, answering calls and managing support tickets.
  • Listen carefully to understand client concerns and provide clear, effective solutions.
  • Keep clients updated throughout the troubleshooting process, ensuring transparency and trust.
  • Test system functionality to confirm issue resolution before closing tickets.

Continuous Learning & Team Collaboration

  • Share client feedback and enhancement requests with our product team to improve the software.
  • Stay up to date on software updates and new features.
  • Participate in testing new releases and contribute to quality assurance efforts.
  • Mentor team members and become a Subject Matter Expert (SME) in key product areas.
A Culture of Excellence
  • Communicate clearly and professionally with clients and teammates.
  • Stay engaged with company updates, training, and new initiatives.
  • Work with a team that values respect, collaboration, and personal growth.
  • If remote, attend an annual one-week visit to our corporate headquarters.
What You Bring to the Team
  • Expertise in Medical Billing - You have at least three years of experience and understand billing concepts and terminology.
  • Problem-Solving Mindset - You enjoy troubleshooting and researching to find the best solutions.
  • Strong Communication Skills - You can clearly explain technical details in a way that clients understand.
  • Tech-Savviness - You're comfortable navigating Google Docs and learning new software tools.

Join us to work in a collaborative, supportive environment where innovation and customer success are valued. You'll have the opportunity to learn, grow, and develop into a leader in your field.

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